COVID-19 Clinic Guidance & Information

updated 26th September, 2020

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Online and In-Person Services

Most of our clinics are offering in-person appointments, whilst also retaining the option for clients to access services via telephone or video appointments. Thank you in advance for your understanding that, at the current time, in-person services may be more limited and that location/clinician availability will be influenced by a number of different factors. If you are accessing services via video calling, please read this guidance:  Click here for Purple House Guidance on Video Calling

The following protocol will be in place for attendance at clinic. If you are unable/unwilling to agree to adhere to the following protocol, please let us know and we will discuss this with you. Otherwise, it will be assumed that you consent and agree to follow the protocol. If the client is your child, it will be assumed that you agree to support your child to follow the protocol also.

Whilst we are taking great care to put appropriate measures in place in order to lower the risk posed by covid-19, clients and visitors should carefully consider their attendance at clinic, taking into account personal risk factors as well as the measures we have in place. Please note that all information is subject to change and, depending on covid risk levels and individual circumstances, it may be necessary to change in-person appointments to telephone or video appointments, sometimes at short notice.




Before You Leave Home

You should not plan to attend the clinic if:

  • You have experienced any symptoms of coronavirus within the last 7 days;
  • Anyone in your household has experienced any symptoms of coronavirus during the last 14 days;
  • You’ve been in close contact with someone with coronavirus within the last 14 days.
  • If you are over 70, have a long-term condition, are pregnant or have a weakened immune system, please refer to medical advice.
  1. Check your temperature. You should not plan to attend the clinic if you have a temperature of 37.8C or higher.
  2. If you do not yet have it, please download the NHS Covid-19/Protect Scotland app to your phone to enable contact tracing and (England only) QR scanning.
  3. Ensure you leave home with enough clothing to keep warm bearing in mind that windows may be opened in the clinic to allow for ventilation.
  4. Bring your own drinks with you (if required) as unfortunately we cannot provide these (please take any bottles home with you afterwards).
  5. Use the toilet before you leave home in order to minimise using the toilet facilities in the clinic.
  6. Bring a face covering*.
  7. Wash your hands with soap and water before attending the clinic and when arriving home.
  8. Avoid attending the clinic by public transport if possible.

*some exemptions apply to the wearing of face coverings in enclosed public spaces and the guidance relating to children varies between UK countries. See Government Guidance on Face Coverings


Arriving at Clinic

  1. Either wait in your car and wait to be called or wait outside the door at your clinic time (local variations apply).
  2. Arrive at the entrance already wearing your face covering (remember, always wash your hands before or after applying a face covering).
  3.  If you have the NHS app on your phone, scan the QR code displayed at the entrance to the clinic (England only). This only applies to individuals who are entering the clinic (and not to those who are simply dropping someone off).
  4. Use hand sanitiser upon entry to the clinic and upon exit.


Inside the Clinic

  1. Maintain a 2 metre distance from other people at all times where possible i.e. on arrival, when circulating the building and when seated in a clinic room. Where it is not possible to maintain a 2 metre distance e.g. during the administration of specialist psychology tests, additional measures will be put in place to reduce risk e.g. reducing the amount of time spent in close contact, minimising the number of persons present, ventilating the room by opening windows, sitting alongside instead of face to face, and sanitising materials used (use of screens can also be considered). Your clinician will contact you prior to the appointment to ensure these arrangements are understood and agreed.
  2. Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.
  3. Put used tissues in the bin straight away and wash your hands afterwards
  4. Avoid touching any part of your face.
  5. If you use the toilet facilities, please wash your hands with soap and water if you do so (for at least 20 seconds) and adhere to any other infection control guidance displayed in the toilet facilities.
  6. Do not exchange objects with clinicians whilst at clinic unless a plan (agreed between yourselves) is in place for how the risk has been mitigated.
  7. Avoid touching unnecessary surfaces.


When Leaving the Clinic

  1. Use hand sanitiser on your way out.
  2. Wash your hand when you arrive home.


Additional Information

  • In addition to this guidance, Purple House Clinics have a full internal covid-19 policy which each local Clinical Director implements alongside risk assessments and contingency planning relevant to the local site.
  • For your information, some of the general hygiene and social distancing measures we have in place include:
    • Provision of hand sanitiser at the entrance and in each clinic room and toilet- signs will direct people to use sanitiser upon entry and exit of the premises
    • Promotion of hygiene measures and social distancing by displaying posters in clinic
    • Regular cleaning systems
    • Provision of close lid bins in clinic rooms for the disposal of tissues
    • Hygienic hand washing provisions and use of toilet facilities
    • Procedures in place to reduce the number of people present at clinics by keeping worker attendance at a minimum and staggering appointments times
    • Asking clients to wait outside the clinic prior to their appointment
    • Closing of waiting rooms and kitchens
    • Removal of unnecessary items such as magazines and toys, hot drinks facilities
    • Cleaning clinic rooms between clients


Please don’t hesitate to ask if you have any questions at all. We will be more than happy to help and are keen to be responsive to any feedback you may have.

Finally, please inform us immediately if you experience symptoms of Covid-19 which have developed within 14 days after attending one of our clinics.  

For information about the symptoms of coronavirus, how it is spread, how to seek advice and treatment, and whether you should be self-isolating please see official NHS advice by clicking here.


For information about the symptoms of coronavirus, how it is spread, how to seek advice and treatment,
and whether you should be self-isolating please see official NHS advice by clicking here.




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