Coronavirus Guidance (Employees & Associates)

COVID-19 Guidance (updated 14th June, 2022)

Coronavirus Guidance (Employees & Associates)

COVID-19 Guidance (updated 14th June, 2022)

Services During the Pandemic

Our clinics are now routinely offering in-person services, as well as on-line video appointments. If you are providing services via video calling, please read this guidance:  Click here for Guidance for Clinicians on Video Calling.

If you are working in the clinic, please see the ‘attending clinic’ protocol below. Throughout the pandemic we have taken great care to put appropriate measures in place in order to lower the risk posed by covid-19. Although government guidance for precautions has recently been down-graded, we ask that everyone still please follow the basic precautions set out in the protocol to help reduce the risk of transmission. Everyone should also continue to carefully consider whether to attend clinic, taking into account personal risk factors as well as the measures we have in place.

The wearing of face coverings is no longer mandatory, in-line with government guidance and recent changes in policy for healthcare settings. However, you may still wear a face covering if you wish to, or if you are advised to for health reasons. Please ask your clients directly if you’d like them to wear a face covering. Similarly, we would also ask that you please wear a face covering if asked to do so by your individual clients – relating to their own preferences or health conditions.

Please note that all information is subject to change and, depending on covid risk levels and individual circumstances, it may be necessary to change in-person appointments to telephone or video appointments, sometimes at short notice.


Check if you should plan to attend

  1. You should not plan to attend the clinic if you are required to self-isolate after testing positive for covid-19. please check the latest government guidance for information about isolation periods
  2. If you have been in close contact with someone who has tested positive you may not be required to self-isolate. However we ask that, out of courtesy, you please inform your clinician before attending in order to allow them to consider whether the appointment should go ahead.
  3. If you are over 70, have a long-term condition, are pregnant or have a weakened immune system, please refer to medical advice.

Before You Leave Home

  1. Check for symptoms and do not attend clinic if you have any of the following symptoms (even if you are testing negative):  a high temperature – this means you feel hot to touch on your chest or back , a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual), a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.
  2. Check your temperature. You should not plan to attend the clinic if you have a temperature of 37.8C or higher even if you are testing negative on a lateral flow test.
  3. Ensure you leave home with enough clothing to keep warm, enabling windows to be opened for ventilation.
  4. Bring your own drinks with you (if required).
  5. Bring a face covering if you wish to wear one, if you are advised to wear one for health reasons, or if you’ve been asked to kindly wear one due to factors relating to your individual client.
  6. Wash your hands with soap and water before attending the clinic and when arriving home.

At the Clinic (general)

  1. Please use hand sanitiser upon entry to the clinic and upon exit. 
  2. Maintain a 1-2 metre distance from other people if you can. 
  3. Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.
  4. Put used tissues in the bin straight away and wash your hands afterwards.
  5. Avoid touching any part of your face.
  6. If you use the toilet facilities, please wash your hands with soap and water if you do so (for at least 20 seconds) and adhere to any other infection control guidance displayed in the toilet facilities.
  7. Try to minimise the exchange of objects with clients and other staff.
  8. Avoid touching unnecessary surfaces.
  9. Consider opening windows during every session, if appropriate & safe to do so, to keep good ventilation within the rooms.
  10. Clinicians to please fulfill ‘clean as you use’ responsibilities (see below).


 ‘Clean as you Use’ responsibilities

Clinicians are asked to please implement a ‘clean as you use’ policy for clinic rooms. This will simply involve clinicians taking a minute before and after seeing each client to wipe down surfaces (paying particular attention to door handles on the clinic room door and desks). Wipes/sanitiser will be provided in the rooms. Whilst regular cleaning of the building will be taking place, a ‘clean as you use’ policy for clinic rooms is essential in helping everyone feel reassured that areas are clean and risks are minimised. Thank you kindly for assisting in this.




Please inform us immediately if you experience symptoms of Covid-19 which have developed within 10 days after working at one of our clinics.  


Managing Client Cancellations

Clients will periodically receive clinic updates via emails and text messages.

If clients cancel due to concerns about coronavirus, late cancellation fees will not apply.


If you are Unable to Work

Unfortunately, self-employed Clinical Associates who are not able to work, or receive cancellations due to Coronavirus, cannot be remunerated by Purple House. 


Specific Responsibilities for Self-employed Associates

Due to their self-employed status, Associates carry some specific responsibilities in respect to the coronavirus risk:

  • To take overall responsibility for the assessment and management of their own health and safety at work relating to coronavirus and to stay up-to-date with any WHO, NHS or Government guidance issued.
  • To conduct their own risk assessments relating to covid-19 and implement any actions required arising from own risk assessments, paying particular attention to clinical activities where social distancing cannot be maintained and social distancing cannot be avoided.
  • To communicate any concerns they have about Purple House’s approach to covid-19, or discrepancies with their own assessment/management of covid-19 to the Clinical Director.
  • To purchase any equipment or materials they deem necessary in relation to safe working and the risk of covid-19 (e.g. portable hand sanitisers, face coverings, video call software).
  • To liaise directly with clients to make any necessary arrangements regarding the cancellation of appointments or scheduling appointments via telephone or video calls.
  • To liaise with clients regarding specific arrangements for activities where social distancing cannot be adhered to and where transmission of objects cannot be avoided.

    Please don’t hesitate to ask if you have any questions at all. We will be more than happy to help and are keen to be responsive to any feedback you may have.

    For information about the symptoms of coronavirus, how it is spread, how to seek advice and treatment, and whether you should be self-isolating please see official NHS advice by clicking here.