Video Calling Guidance for Clients

General Considerations for Video Calling

• Ensure you are in a comfortable, private space where you cannot be overheard – ask family members not to disturb you.
• Try to avoid glare in the background e.g. from a window but also make sure the room is adequately lit.
• Check your speakers/camera/microphone are on before you start by checking your computer settings.
• Make sure your device has internet security software installed – and that it’s up-to-date.
• Talk to your clinician if you have any concerns, anxieties or questions about video calling.

Using Zoom

Zoom is the software that most of our Clinicians will be using with you for remote video-calling sessions. Whichever software is used, your clinician will ensure it is GDPR compliant and secure.

Zoom terms the video-calls ‘meetings’. You can join a meeting (therapy session) using your desktop, smartphone, or tablet.

• You are not required to do anything until you receive an email from your clinician inviting you to a Zoom ‘meeting’ – although you may, of course, install the desktop client from the Zoom website or the app from Google Play Store (Android) or Apple App Store (iOS) if you wish.
• You do not require a Zoom account to join a meeting, but you will be prompted to download and install the mobile app or desktop ‘client’ (software) when you click on the link for the meeting in the email from your clinician.
• If you’re unfamiliar with Zoom, we recommend that you click on the link for the ‘meeting’ as soon as you receive the email. You will then be able to download and install the necessary software and test your microphone and camera are working well in advance of the session.
• Data Processing Info: Neither Zoom nor Purple House will take video recordings of your sessions.
• Please note, when partaking in a video call with your clinician, you are also agreeing not to make any recording (voice or picture) of your session.

For further information, please click on the following official Zoom help pages:

• Getting Started:  (Windows/Mac)  (Android)  (iOS)
• How to Join a Meeting

If you have any further questions, please get in touch with your clinic.