Protocol for Participating in Online Therapy

This protocol provides guidelines for clients attending online therapy sessions to ensure a secure, private, and effective therapeutic experience.

1. Session Timeliness & Communication

• Receiving the Meeting Link:
• Expect to receive your session link soon after your appointment is booked, or at least 24 hours in advance.
• If you have not received the link by this time, or if it becomes misplaced, please contact your clinician promptly so the link can be resent.

2. Professionalism & Session Environment

• Dress Code:
• Dress in a way that feels comfortable but ensure it is appropriate for a professional consultation, similar to an in-person appointment; please do not join online sessions in a state of undress or wearing nightwear.
• Private & Quiet Environment:
• Select a private, quiet space where you will not be interrupted during the session.
• Family members, pets, or other potential distractions should not enter the room you are in, where possible.
• Ensure that others cannot overhear your conversation, even if they are in a different room. If needed, use headphones to enhance privacy.
• Minimise visual distractions by choosing a simple, uncluttered background, and avoid moving around during the session where possible.
• Device Settings:
• Mute notifications on any device you are using for the session and silence other nearby devices to prevent disruptions.

3. Emergency Protocol & Location Awareness

• Sharing Your Location:
• Clinicians may ask to know your location during a session in case of emergency; be prepared to share your current address if needed.
• Make sure your emergency contact information is current, as it may be used to reach someone on your behalf if an emergency arises during the session.
• Safety Awareness:
• If you are experiencing high-risk concerns (such as thoughts of self-harm or intense distress), let your clinician know in advance or at the beginning of the session. This helps them support you with appropriate resources and care.

4. Adaptations to Therapy Techniques